1. How to make a booking?
1.1. The booking of your journey can be made by phone, fax and e-mail or in the office of Odysseia – In. If you made an enquiry from Monday to Friday you will receive an answer within 24 hours. In case you are looking for a tailor made journey, we will need to know your requirements and specific needs and will normally need 2 or 3 days to put up an itinerary for you.
1.2. Odysseia – In requires a deposit of 30% of the total tour cost in order to make a provisional reservation or full payment in case of late bookings /less than 20 days prior to departure/
1.3 Odysseia – In confirm availability and book all your accommodation and options, then send you final confirmation as soon as everything is confirmed Odysseia – In confirm availability and arrange all additional services and then send you a final confirmation.
1.4. After everything is confirmed the client and Odysseia – In sign a contract containing all travel details.
2.1. All the prices listed on our website are in EURO. We accept payments in Euro (EUR), US Dollars (USD) and Bulgarian leva (BGN). If you want to pay in leva, please bear in mind that the price is quoted according to the rate of the Bulgarian National Bank: 1 EUR = 1,95583; 1 USD = 1,73343
2.2. The price of the tours can alter due to changes in the prices of taxes, services, inflation, etc. In the event of more than 10% increase of the price, the client has the right to cancel the tour and his / her deposit will be refunded in full. The price cannot be changed less than 20 days before the start of the tour.
To confirm your booking, you have to pay a deposit of 30% of the total amount. The rest has to be paid no later than 20 days before the start of the tour by a bank transfer or in the office of Odysseia – in at the day of arrival, which has to be agreed in advance between Odysseia – in and the client. In the event of not paying the balance in due time Odysseia – in has the right to cancel the tour and charge the client according to the cancellation policy (look at clause 5)
If you want to pay the balance in cash you can do that in our office in Sofia at the day of arrival in Bulgaria.
4. Rights and Obligations
4.1 Rights and obligations of Odysseia – In
4.1.1. We will make sure to provide all travel arrangements as described in the contract.
4.1.2. Odysseia – In took out the insurance “Tour operator’s liability” in accordance with the article 42 of the Bulgarian Tourism Law. You have the right to request a copy from us.
4.1.3. Odysseia – In ensures the security of the personal data of the customer and are responsible not to use them for other purposes (e.g. marketing) without the permission of the customer.
4.1.5. The Tour operator reserves the right to cancel the contract without any consequences, in case the Client fails to make the final payment within the deadline and by the terms of payment, stipulated in the contract and thus does not carry out his contract obligations. The payment is acknowledged by a duly drawn up document.
4.2. Rights and obligations of the client
4.2.1. The Client is obliged to provide all personal documents needed for traveling abroad /valid passport, etc./, which must be drawn up in accordance both with the laws of the travel destination and the Republic of Bulgaria.
4.2.2. In case the Client is minor of age and is going to travel abroad with his own passport, a notary certified declaration signed by both parents has to be presented to the effect that they agree with the departure of the Client to the travel destination on the departure date (if the under-age Client is going to travel with one of the parents, he has to present a notary certified assent of the other parent).
4.2.3. The Client is obliged to make a full payment of the tourist services within the terms indicated by the present contract.
4.2.4. The Client is obliged to abide by the laws of the country of destination.
4.2.5. The Client has the right to make changes and cancellations according to clause 5 of the Terms and Conditions.
5. Regulations for the cancellations
5.1. Each of the parties has the right to claim change or discontinuity of the contract due to considerable changes in the circumstances, which have occurred after the moment of contract conclusion.
5.2. The Agreement for changes in the contract or notice for discontinuity of the contract must be made in writing only.
5.3. In case of changes in the contract the liabilities of the parties remain according to the last changes of the contract. In case of discontinuity of the contract the liabilities of the parties will be discontinued after settlement of the financial claims.
5.4.1. Ralease date at this date a preliminary rooming list will be sent to Odysseia – in
• 1 month prior to departure
• Final rooming list will be sent 1 week prior to departure
5.4.2 Cancellation policy
• Cancellations before release date 0%
• Cancellations until 15 days before arrival 50%
• Cancellations 14-8 days before arrival 75%
• Cancellations 7 -1 days before arrival 90%
• Cancellations on day of arrival / no show 100%
6. Travel with Odysseia – In
In relation to the specific features of the tours, offered by the tour operator:
6.1. The Client, booking an Odysseia – ins’ tour is considered familiar with the risks and the inconveniences of adventure travel. Because of political and cultural differences, as well as the rougher natural conditions, travelling in certain regions of the world involves some inconveniences of daily character.
6.2. The Client is supposed to be aware of his physical condition and his ability to undertake the tour without any risk of incurring upon him any health problems and impeding the normal progress of the tour.
6.3. The Client accepts the tour leader’s authority and respects his decisions. In case the tour leader – representative of Odysseia – In – deems a situation dangerous, even if it is included in the program, he can make changes as to avoid it and this could not be subject to claims.
7. Liability and claims
7.1. The tour operator is not liable for non-fulfilment or inaccurate realization of the contract’s conditions, if it is caused by:
– the client;
– third party, not involved in the Contract’s conditions;
– force-majeure circumstances, as: war, civil disturbance, climate changes, international conflicts, where one of the parties is involved, terrorist activity, natural disasters, delay or cancellation of flights, or any other event which is beyond the control of Zig Zag Holidays and our partners and could not reasonably be avoided or had not been provided for in the contract;
7.2. In case of failure to provide or inadequate provision of the services, described in the “Tour contract” on the part of the Tour operator, the Tour operator is liable to compensate the Client to the extent of the benefits missed or damages suffered. The limit of liability of the Tour operator in similar cases cannot exceed 100% of the total cost of the service.
7.3. The Tour operator reserves the right to cancel any tour prior to departure for any reason whatsoever, including insufficient signup, or if there are a force majeure circumstances. In this case the Tour operator is not liable for non-fulfilment of the contract and a refund is due, except for the expenses already made /insurance, charges for returned airplane tickets, visa expenses etc. /. These expenses must be duly acknowledged by proper documents.
7.4. The tour operator is not liable for cancellation, delay or changes in the tour’s terms and conditions, not depending on the Tour operator, as follows:
– delays of flights arising from mechanical failures, bad weather;
– cancellation or stop of the tour due to personal reasons of the Client;
– theft or loss of or damage to luggage or travel documents during the tour;
– any problems with the customs authorities upon leaving Bulgaria or entering the country of destination, caused by failure to deliver the necessary personal travel documents or any law-breaking committed;
7.5. Any disputes and claims will be arranged by consensus between the parties. In case no consensus can be worked out the disputes will be related to a competent Bulgarian court and judged in accordance relevant Bulgarian laws (The Obligations and Contracts Law).
7.6. In case of non-fulfilment or inaccurate realization of the contract’s conditions during the tour, the Client is bound to inform immediately the relevant supplier or the Tour operator in writing, as for the latter to be able to react on time with a view to the due taking of adequate measures as to the satisfaction of all concerned parties.
7.7. In case the claims of the Client regarding the quality of the provided services cannot be satisfied in the moment of providing the service, the Client has the right to present a duly drawn up claim to the Tour operator not later than 5 days after the end of the tour. The Tour operator is obliged to announce his statement regarding the claim within 30 days after its receipt.